Refund policy
Last updated: 6/22/2026
Returns happen. We just like them with instructions.
We want you to love what you ordered. We also know shirts get sized wrong, mugs meet gravity, carriers get weird, and sometimes the chaos arrives with a dent.
This Refund Policy explains when items may be returned, exchanged, replaced, reprinted, or refunded.
30-Day Return Request Window
We have a 30-day return request policy, which means you have 30 days after receiving your item to contact us about a return, exchange, replacement, reprint, or refund.
To start a return or report an issue, contact us at:
Please include:
- your order number;
- the email address used for the order;
- the item involved;
- a short description of the issue;
- photos if the item is damaged, defective, misprinted, or incorrect.
Items sent back to us without first requesting and receiving return approval will not be accepted. Please do not send anything back until we provide instructions. Nobody needs mystery packages showing up like a bad decision from 1997.
Eligible Returns
To be eligible for a return, your item must generally be:
- in the same condition that you received it;
- unworn or unused;
- unwashed;
- free of stains, odors, pet hair, makeup, deodorant marks, or damage;
- with tags, if applicable;
- in its original packaging when possible;
- accompanied by a receipt or proof of purchase.
Approved returns must be shipped according to the instructions we provide.
Made-to-Order, Print-on-Demand, and Custom Products
Some Totally UnNested products may be made to order, printed to order, custom produced, or fulfilled by a production partner after your order is placed.
Because these items are made specifically for your order, they may not be eligible for return or refund due to:
- ordering the wrong size;
- choosing the wrong color;
- changing your mind;
- deciding the vibe was too accurate;
- buyer’s remorse;
- dislike of fit after ordering the selected size;
- minor color differences caused by screens, lighting, or print processes.
However, if your made-to-order or print-on-demand item arrives damaged, defective, misprinted, materially flawed, or incorrect, contact us within 30 days of delivery. We will review the issue and may offer a replacement, reprint, refund, or other appropriate resolution.
Photos may be required so we can evaluate the issue and work with our production partner.
Damaged, Defective, Misprinted, or Wrong Items
Please inspect your order when it arrives. If the item is defective, damaged, misprinted, materially flawed, or if you received the wrong item, contact us as soon as possible at:
Please include your order number and clear photos of:
- the full item;
- the damaged, defective, or incorrect area;
- the packaging, if shipping damage may be involved.
If we approve the issue, we may offer one or more of the following:
- replacement;
- reprint;
- store credit;
- refund;
- return shipping label if a return is required.
In some cases, we may not require the damaged or defective item to be returned. We will let you know after reviewing the issue.
Size Exchanges
For standard, non-custom, non-final-sale items, size exchanges may be available if the requested size is in stock and the item meets the eligibility requirements above.
For made-to-order or print-on-demand apparel, size exchanges may be limited or unavailable unless the item is defective, damaged, misprinted, or incorrect. Please check size charts carefully before ordering.
If an exchange is approved, we will provide instructions. The fastest way to ensure you get what you want may be to place a new order after your return is accepted.
Standard Product Returns
For eligible products that are not made-to-order, custom, final sale, digital, personal care, or otherwise excluded, we may accept returns within 30 days of delivery if the item meets the condition requirements listed above.
Once your return is approved and received, we will inspect it and notify you whether the refund is approved.
Non-Returnable Items
Certain items cannot be returned or exchanged unless they arrive damaged, defective, misprinted, materially flawed, or incorrect.
Non-returnable items may include:
- made-to-order products;
- print-on-demand products;
- custom products;
- personalized items;
- final sale items;
- sale or clearance items;
- gift cards;
- digital products or downloads;
- personal care items;
- beauty products;
- intimate or sanitary goods;
- perishable goods;
- hazardous materials;
- flammable liquids or gases;
- items damaged after delivery;
- items that have been worn, washed, used, altered, stained, or damaged.
Please contact us if you have questions about whether a specific item is eligible.
Sale Items and Gift Cards
Unfortunately, we cannot accept returns on sale items, clearance items, final sale items, or gift cards unless required by law or unless the item arrives damaged, defective, misprinted, materially flawed, or incorrect.
Digital Products
Digital products, downloads, guides, files, templates, or other digital content are generally final sale and non-refundable once purchased, accessed, downloaded, or delivered, unless otherwise stated or required by law.
Third-Party, Affiliate, and TikTok Shop Products
Some products or links we feature may direct you to third-party platforms, affiliate partners, TikTok Shop, or other sellers.
If you purchase a product directly from a third-party seller or platform, that purchase is governed by the return, refund, shipping, and customer service policies of that third party, not Totally UnNested.
Questions about third-party purchases should be directed to the seller or platform where the purchase was made.
Return Shipping
For approved returns due to damage, defect, misprint, or wrong item, we may provide a return shipping label if the item must be returned.
For returns or exchanges that are not due to our error or a product issue, you may be responsible for return shipping costs. Original shipping charges may not be refundable unless required by law or unless the return is due to our error.
We are not responsible for returns lost in transit. If you are responsible for return shipping, we recommend using a trackable shipping method.
Refunds
We will notify you once we have received and inspected your return, or once we have reviewed your issue if no return is required.
If your refund is approved, you will be automatically refunded to your original payment method within 10 business days.
Please remember that banks and credit card companies may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at:
Cancellations and Order Changes
If you need to cancel or change an order, contact us as soon as possible.
Because some items may be made to order or sent into production quickly, we may not be able to cancel or change an order once production, fulfillment, or shipping has started.
Please review your order carefully before checking out.
Lost or Delayed Packages
Shipping and delivery timelines are estimates only.
If your package appears lost, delayed, or marked delivered but not received, contact us at:
We may ask you to verify your shipping address, check with household members or neighbors, contact the carrier, or provide additional information.
If a package is returned due to an incorrect or incomplete address provided at checkout, additional shipping charges may apply to resend the order.
If we cannot ship within the timeframe stated or within the timeframe required by applicable law, we will handle delay notices, cancellation rights, and refunds as required by law.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, the item must generally be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You will also need the receipt or proof of purchase.
Please note that certain exceptions may apply under applicable law, including for custom-made, personalized, sealed goods, digital content, or other excluded items.
How to Start a Return or Report an Issue
To start a return, request an exchange, or report an issue, email:
Include:
- your order number;
- the email used for purchase;
- the item involved;
- the reason for the request;
- photos if the item is damaged, defective, misprinted, or incorrect.
If your request is approved, we will send instructions on how and where to send your package, if a return is required.
Items sent back without first requesting a return will not be accepted.
Questions
You can always contact us about returns, refunds, exchanges, or order issues at: